Our site is not related to law agencies or companies. The site is not used in order to reveal data for the aim of using it against website operators or against other third parties as web marketers, users and others might be. We do our best for the protection of the websites and not apply abusive activities against them. We obey the laws and we apply doctor receipt in case this issue is required by the law. The age of the customers that may order from our site should be at least 21 years old.
Delivery of the goods
The goods are sent by Regular Registered Airmail and there is an option to trace them, so possibly you may have to put your signature for that upon arrival. In case the goods arrival is delayed, we ask you to write a ticket to the client support team and describe the situation in order for us to provide you the best service. If it happens that you lost the number of the order, you have to send us your name, your email and the address of shipping. The provided data is going to be helpful for us to serve you.
In most cases the time for delivery and shipping to USA is about 7-21 days. For the European countries the term is 7-14 days. Sometimes the situations of package loss take place – in the mail or in the customs. In this situation provide a ticket to the administration and describe the issue in order for us to do our best for your satisfaction.
The products are shipped in nearly 1-6 days, not considering weekends and holidays, as soon as the funds are received. When the purchase is too large, it is going to be delivered divided into two or more small packages. Individual cases are organized to be sent in different dates and thus the date of arrival can be defined with a delay of some days. Due to safe reasons and to provide an excellent delivery, we ship by Regular Registered Airmail.
If you want to call off the purchase, you must proceed this within 12 hours from the moment you sent the money. You should inform us by writing a ticket including the data about your name, the order ID, e-mail address. In case you miss notifying us on order cancellation, the order is going to be shipped and the funds will be transfered.
The data we own on the site is saved accordingly to the European regulations. Our customers data is securely protected and is not utilized to show it to other parties also including the official organizations.
Claims & Refund
It can happen that the order doesn’t reach to you and it is not exact whether it was taken at customs or even disappeared inside mail. If the order keeps on being lost you have to read special seizure communication and get it to us plus ship the order for free. In the situation that you didn’t obtain the purchase in the period of 25 working days, be sure of informing us producing an outstanding email and we are going to perform well in order to find the causes and reship the order for free. We don’t ship to the following areas: Australia, Canada, New Zealand, Singapore, South Korea, Denmark, Sweden.
The responsibility of covering the customs fees as well as obligations belongs entirely to the customer. Customers have to obey laws and traditions of the area and also the regulations that concern commitments, limitations as an addition to the principles.